Apr 01 2007

Never go for Annual Payments…

Published by eddy2099 at 3:09 am under Technie

Well, it has been a while since I last posted anything here. I have been busy with work and I seems to be neglecting my blog and myspace. I guess I should spend sometime to keep the world updated on what is going on here.

Last October, I decided to move my sites which were hosted on The Planet’s dedicated servers to a reseller’s account because I thought that I should concentrate more on work rather than just on administering my servers. I found one which did appear to be highly recommended and they were quite good in the beginning and thus decided that since I am going for the long term, I went with their annual payment plan and did the prepayment. All was fine until about a month ago when they decided to make some changes to their server. Then suddenly, I was routed through Cogent and I was like experiencing numerous of incidents of slow access and downtimes. That cannot be good for business.

The final straw came when their server was like overloaded and took about 8 minutes before I can see a web page which really sucks. Before this, I knew that I was not going to sign up with them and plan to move out by mid August this year just a month and a half before my plan expires so I went hunting around. With the final straw, I decided to bite the bullet and move. I mean if I stayed, I think my business will suffer badly because I depend on my customers to visit my websites and if they cannot get it them, I will not earn an income.

At that time, I pretty decided that after several experiences with bad services with the reseller’s plans, I wanted to go back to dedicated servers because I love the control. You know having been on the driver seat for 6 years, the urge to drive is still there. I did consider going for the Virtual Private Server (VPS) solution but in the past I tried them and they were pretty slow. I thought the same happened. But after a review by someone at Web Hosting Talk, I decided what do I have to lose and got my 512mb VPS server from Futurehosting.biz after reading all the great reviews about them. I thought since they gave a 30 days money back guarantee, what do I have to lose so I signed up. Within minutes, I got responses and in 2 hours, the VPS was up and running. It was indeed quite neat and easy to use. I’ve managed to move my sites over and well, the speed was great. I love how it is that they provided a managed service too and that helped me a lot when I messed up a few times as their support was ready to help and not criticized me for my silly mistakes which were too many to mentioned. So pleased was I that I upgraded to their 768mb VPS plan. Great price with a great service so what more can I ask for ?

Back to the reseller’s account, I did complained about it and told them that I was to terminate my plan which they did. However, they were unable based on their policy to refund me the unusued portion of the service. Anyways, I’ll just consider it as lost. To compensate me for their numerous downtime, they actually offered me a 5gb backup space till the end of the year. I guess it is not all lost.

I had deal with another company which was good and came highly recommended but after a few months, service level dropped and I decided to quit but the same No Refund Policy came up again.

I guess in the end, it is probably better to stick with the monthly payment, well sure you be paying slightly more and you need to be prompt with your monthly payment but it is worth the while. In the end, when it comes to business, friendship and relationship should take less priority. It is no point sticking with a sinking ship because you know the captain. Save yourself so that you can save others on another day. Go down with the ship and people may remember you for a while and after which they may forget you.

One Response to “Never go for Annual Payments…”

  1. Dave Zanon 05 Apr 2007 at 12:10 am

    I normally tell people to stick with a monthly plan if they’re starting out with a new hosting company, despite what they’ve found out. I then tell them to go annual after, say, 6 months to a full year of otherwise satisfactory service.

    It’s a personal thing. To each his/her own. :)